To deliver an even higher level of customer support on the cTrader trading platform, we have partnered up with Blinger.io, the omnichannel solution for customer communication. The prime plan of action is to integrate cTrader Live Chat with Blinger.io.
Blinger.io combines the most popular messaging apps and social networks, allowing brokers to manage all conversations in one interface, which greatly improves their customer support and provides their clients with the preferred channel of communication.
cTrader has its own native add-on Live Chat feature for traders to communicate with their broker within the platform. The integration with Blinger.io will allow cTrader Live Chat to become one of its channels. This way, brokers will be able to engage with their clients on cTrader Live Chat directly within the Blinger.io interface, while clients will get many more options to contact their brokers.
This latest development of cTrader combines the benefits of cTrader Live Chat, messaging apps and social networks, and is a major competitive advantage for brokers who wish to offer excellent customer support to their clients, hence falling within our Traders First™ approach.