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cTrader Service Assurance

Brokers offering the cTrader platform can expect a comprehensive product support solution from Spotware, topped with a team of bilingual engineers available around the clock.

Premium Support

Alongside the cTrader Platform, you can expect a premium service assurance solution, designed to provide enterprise-level support to organizations of any size with a solid and thorough understanding of each and every department.

Spotware engineers will aid all departments within your organization, at every level. The alignment of interests between vendor and customer, conducted through a SaaS business model, ensures you will receive the highest quality of support at all times.

You can always be confident that the information provided comes from the most knowledgeable cTrader technology personnel available.

Key Features

cTrader Automate comes with a selection of features that enable users to develop robots and indicators
in an utmost efficient and effective manner.

24/6 Email & Phone Support

Support agents are available 24/6 to ensure complete availability during trading hours, via an email-based ticketing system, phone and instant messaging applications. Service Assurance Engineers are available at any time to assist you with any issue or customer query you may face.

Experienced Support Team

All members of the support team have years of experience in helping out cTrader brokers and users. Spotware takes all the necessary measures to ensure the support team has a low churn rate and is always staffed with high-caliber engineers.

Level I Support via Skype

cTrader’s Service Assurance team is easily reachable through Skype. Highly professional, they strive to answer all your questions as fast as possible. You can get immediate responses on low-level enquiries without any prolonged or complicated procedures.

Fast Response Time

Your requests are top-priority. Spotware’s support team is fully dedicated to the role, so enquiries are immediately received and treated in a quick-and-useful format.

Multilingual Support

Spotware’s Service Assurance team offers support in a variety of global languages to help you manage your international operations. Support is provided in English, Russian, Arabic, Chinese and French.

Offer a trading service tailored to automated traders
and benefit from their frequent trading and high volumes

Features

cTrader Automate comes with a rich selection of features that enable users to develop robots and indicators
in an efficient and effective manner.

Early Change Notifications

You can rest assured that you will be notified regarding any important change to the cTrader platform. Update notifications are sent at least a month prior to any important release, and demo environments are updated at least two weeks in advance, to allow you sufficient time to get familiar with any changes.

Consultation Papers

Consultation papers are provided on any major features, planned for cTrader. All changes are documented in extensive consultation papers, offering a comprehensive explanation of each subject.

Customer Workshops

Spotware’s business development team offers training seminars at Spotware’s head office in Limassol, as well as at customer offices around the world. The information delivered at workshops ranges from new-customer training, to new-product consultation for both – planned and recently released features. For even further customer convenience, workshops can also be arranged online.

Open Door Policy

Spotware has an open door policy for all its existing or prospective customers. All are welcome to discuss business needs and issues, as well as to follow up on important matters at any time. Just a few hours notice, and your account manager will be available for a meeting, along with service assurance engineers and relevant product owners.

Technical Documentation

All products are extensively documented. Learn all about how cTrader platforms and systems work from
comprehensive user guides and technical documents, available in a variety of languages.