Careers

Global SMM and Community Lead

Spotware Systems is looking for a Global SMM and Community Lead who will spearhead our efforts in engaging, growing, and managing our community across various platforms. This role is pivotal in fostering a positive community environment, driving engagement, and aligning community initiatives with our company's goals.

Responsibilities:

• Developing and executing innovative community engagement strategies to grow and nurture our community across digital platforms, including social media, forums, and our website.
• Leading and mentoring the international community team, setting clear goals and fostering an environment of creativity and collaboration.
• Developing and implementing both B2B (Spotware) and B2C (cTrader) content strategies.
• Creating and implementing a strategy for the creation and distribution of User-Generated Content (UGC).
• Searching for and implement automation and AI tools for social listening, comment moderation, and creating unique content.
• Serving as the brand's voice within the community, ensuring consistent and positive interactions that reflect our company's values.
• Collaborating with cross-functional teams, including Marketing, Content, Product, and Customer Success, to align community initiatives with broader company objectives.
• Monitoring community feedback and trends, providing actionable insights to relevant teams for product development, customer service improvements, and content creation.
• Organizing and supporting community events, both online and in-person, to enhance engagement and brand loyalty.
• Developing and managing community policies and guidelines to maintain a safe and welcoming environment for all members.
• Analyzing and reporting on community engagement metrics, demonstrating the impact of community initiatives on company goals.
• Staying up-to-date with the latest trends in community engagement and recommend new tools and strategies to keep our community thriving.
• Identifying, segmenting, and engaging with the most active community members, including Detractors, Loyalists, and Advocates.

Requirements

• Bachelor's degree in Communications, Marketing, Business, or a related field.
• 5+ years of experience in community management, social media, or a related field, with proven leadership skills.
• Strong understanding of the FX industry, online community platforms, social media, and content management systems.
• Excellent communication and interpersonal skills, with the ability to engage and inspire a wide range of audiences.
• Proven track record of developing and executing successful community engagement strategies.
• Strong analytical skills, with the ability to translate data into actionable community insights.
• Creative thinker with a proactive approach to problem-solving.
• Ability to work collaboratively in a fast-paced, evolving environment.
• Fluent English.

Conditions

• Competitive remuneration.
• Private medical insurance.
• Relocation package (if applicable), including work permit arrangements.
• Welcome baby bonus.
• Birthday voucher.
• Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
• Opportunities for professional growth.
• Friendly working environment.

Vacancy Application Form

First Name *

Last Name *

Email Address *

Phone *

CV file. (PDF, JPG, DOC) *

Submit Application